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Frequently Asked Questions

We follow a clear, structured process: discovery and brief → design concepts → feedback and refinement → development → content population → testing → launch. At every stage you’ll know exactly what’s happening and what’s coming next. Nothing goes live without your sign-off.

To kick things off we’ll need a brief outlining your goals, target audience, and any websites you admire. We’ll also need your logo, any existing brand colours or fonts, and access to your domain or hosting if you have them. We’ll walk you through everything with a simple questionnaire.

Our packages include two rounds of revisions at the design stage and one round during development. We find this is more than enough when the brief is clear from the start — which is exactly why we invest time in the discovery phase. Additional revisions can be added at an hourly rate if needed.

Yes. We build on WordPress with a user-friendly editor so you can update text, images, and blog posts without any coding knowledge. We provide a handover session and written guidance so you feel confident managing your own content. If you’d prefer us to handle updates, our maintenance plans cover that too.

You know your business best, so you’ll provide the core information — but we’re here to help. We can advise on structure, tidy up your copy, and suggest what each page should say. Professional copywriting is available as an add-on if you’d like us to write everything from scratch.

Yes. If you already have a brand identity — logo, colours, fonts — we’ll design your website to be fully consistent with it. If your branding feels a little tired, we can also discuss a light refresh as part of the project.

Every website is different, so we provide a tailored quote based on your specific requirements. Factors that affect cost include the number of pages, complexity of functionality, and whether you need extras like e-commerce or copywriting. To make things simple, we also offer four packages — Brochure, Basic, Business, and Bespoke — view our packages to find the right fit for your business.

We primarily build on WordPress, the world’s most widely used content management system. It’s flexible, powerful, and means you’re never locked in to us. If you ever want to move your site elsewhere, you can.

All our websites are built with solid SEO foundations — clean code, fast loading speeds, proper heading structure, meta titles and descriptions, and mobile optimisation. For ongoing SEO and Google ranking work, we offer this as a separate service.

Yes. All websites we host include an SSL certificate (the padlock in your browser), regular software updates, and security monitoring as part of our hosting and maintenance packages.

Every website is different, so we provide a tailored quote based on your specific requirements. Factors that affect cost include the number of pages, complexity of functionality, and whether you need extras like e-commerce or copywriting. To make things simple, we also offer four packages — Brochure, Basic, Business, and Bespoke — view our packages to find the right fit for your business.

A typical small business website takes 4–8 weeks from kick-off to launch, depending on the complexity and — most importantly — how quickly content and feedback is provided. We’ll agree a timeline with you at the start and keep to it.

No. We typically split payments into stages: a deposit to begin, a payment at design sign-off, and the final balance before launch. Full payment terms are outlined in your project agreement.

Yes — you’ll need hosting and a domain name to keep your website live. We offer managed hosting and maintenance packages that cover this, along with security updates, backups, and technical support.

If you’re on one of our hosting and maintenance plans, we’re on hand to help. We monitor sites proactively and respond quickly to any issues. If you’re not on a support plan, we offer one-off support at an hourly rate.

No problem at all — websites should grow with your business. We can add new pages, sections, or functionality at any time. Just get in touch and we’ll provide a quote for the work.

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Let’s discuss how we can help bring your ideas to life.

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