Complaints Policy

At Blueprint Web Ltd, we are committed to providing a high standard of service to all our clients. However, we recognise that from time to time things may not go as expected. When this happens, we want to hear from you so we can resolve the issue quickly and fairly.

How to Make a Complaint

If you are unhappy with any aspect of our service, please contact us with details of your complaint:

• Email: info@blueprintweb.uk
• Phone: +44 1473 488 422
• Address: Executive Suite 1, Gamma 1, West Road, Ipswich, Suffolk, IP3 9FF

Please include as much information as possible, including your name, business name (if applicable), and details of the issue.

What Happens Next
We will acknowledge your complaint within 2 working days.
We aim to investigate and respond fully within 5–10 working days.
If the matter requires more time, we will keep you informed of progress and expected time frames.

Our Commitment

We will:

• Treat your complaint seriously and fairly
• Investigate the issue thoroughly
• Keep you informed throughout the process
• Work towards a prompt and reasonable resolution

Domain Name Complaints (Nominet)

As part of our services, we may register and manage domain names on your behalf, including .uk domain names regulated by Nominet.

If your complaint relates specifically to a .uk domain name, and you are not satisfied with our response, you may refer the matter to Nominet. Nominet operates an independent complaints procedure and dispute resolution service.

Further information can be found on the Nominet website: https://www.nominet.uk

Escalation

If you are not satisfied with our final response, please let us know and we will review your complaint again at a senior level.

Continuous Improvement

We use all feedback, including complaints, to improve our services and ensure we continue to meet the expectations of our clients.